Megan from Marketing Speaks Out: Thank You for Understanding
I hope this entry finds you all well. I’m personally responding to the plethora of comments about the contest and wanted to give you each a little insight into the operations of the contest and to also talk about our experience from the Johnson Products end (or more appropriately, my view, a.k.a the world as Megan sees it).
First and foremost, the new Johnson Products Company, Inc. is a small company run by real people. A few of us (me being one of them) are young women just like you with the same hopes and dreams of success, however we personally define that.
Yesterday, we were looking forward to the midnight deadline wondering who the final Top 48 would be. We have seen your faces, and corresponded with you, so we were just as excited as you all were.
Then, we were alerted that voting had ended prematurely. Our clue? We got an email from one of you saying that voting was closed. Our first response was that it couldn’t be true. But, when we began to receive more complaints we discovered it was, in fact, true. At that moment my colleague and I simultaneously said “[insert your favorite expletive here]!”
We called our third party webmaster and lo and behold we couldn’t get in touch with our project manager because he was on a cross country flight! That project manager held the keys to The Great Model Search kingdom (or queendom). After about 3 hours worth of waiting and troubleshooting, we had our answer and our fix. The voting was set to end precisely at11:59, but a.m. was mistakenly input instead of p.m. as it should have been. And that is the way of the world. They say God is in the details. We all breathed a sigh of relief, added the lost time to the voting process, and began to field all the contestants calls. The vast majority of you were understanding and we appreciate that so much. Others jumped to all sorts of conclusions, but we ask you humbly for your understanding.
It is with my sincerest apologies ladies that this occurred and to say the least we were as shocked, stunned, and disappointed as you. Here, in the marketing department, we work day in and day out responding to emails, getting answers to your questions, fielding calls about prizes, voting, eligibility, etc. And we’ve been sitting here behind the scenes graciously taking it all in, servicing you, trying to make sure everything is working, because like you, we think this is an opportunity. The contest doesn’t work without our diligence and it definitely doesn’t work without your support. Thank you! For those of you who have already viewed the letter from our CEO, even he says thank you!
When we first initiated the contest, we thought that everyone would be fair and treat the contest fairly. Within the first week of the contest we all realized (you included) that we could not let the contest run on it’s own as we had hoped. Contestants were stuffing the votes by registering other peoples emails, placing votes a gazillion times from the same computer under different accounts, registering accounts with the same password, and a few other ways to simply get over on the other girls who were playing fairly. And not all contestants were doing it themselves. Many had people doing it for them and they didn’t even know about it. In the name of fairness and equity, our webmaster had to step in and perform audits all along on passwords, IP addresses, email accounts, you name it. We passed along the warning emails and removed illegal votes. This has been an ongoing and dynamic process. All along we asked contestants to communicate with us about it and you did. A few contestants had extenuating circumstances that we heard and understood. All along the contest has been maintained in a very fair manner and with the utmost diligence (probably with much more intensity than you realize).
We know that you ladies have purchased print, radio, and web media, hired campaign managers, and run to your congregations and schools to get the votes you deserve. This contest is not simply some popularity contest because you all are gorgeous in your own right and many of you have put your best faces and hair forward. Johnson Products’ panel of judges will be judging off of photos based on the criteria set forth in the official rules. We look at inner and outer beauty as evidenced through a photograph and those that move on will be put through an even more rigorous process. That is what discovering the beauty in you is all about, looking within and shining without.
We thank all of you so much. If you attended the in-store promotions the day we had the radio station there, you probably hung out with a few of us.
The good news is we have quite a few new products coming out plus many more promotions that we will need you all for (Look for details about our Brand Ambassador Program.) At Johnson Products we are a family and you are now apart of this family So, stick with us because we love you all!
Thanks so much,
Thanks, Megan! That’s an Insider’s Corner scoop! We still have your comments, which we have consolidated into one page, because if we released them all your box would be flooded with many emails. Most are available on the Page “Voting Concerns” which is a tab (link) at the top right of this page (formerly In the News.) We are directly replying to those that required responses.